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Best way to respond when clients say “I’ll get back to you”

by Adedolapo Olisa

September 9, 2019


Imagine this scenario. You’ve worked long and hard, convincing a prospect to deal with you. After 12 long weeks of conversations, emails, phone calls and even skype video calls, your lead finally drops the bombshell: “I’ll get back to you”.

Obviously, that isn’t in any way an easy response to accept. Especially, not after you’ve spent such a long time, trying to convince this prospect that you’re the perfect service provider with the best price in the 21st century.

Unfortunately, despite the hard and long trys, the much-dreaded response “I’ll get back to you” is usually inevitable. This is not so different from when they tell you “I want to think about it”.⁣ Of course, we all understand that’s a polite method most clients adopt to dismiss service providers. In reality, they don’t ever get back to you.

So, what do you do when you hit this snag?  That’s what you’ll learn in the next few paragraphs of this brief piece.

Common ways business owners respond when clients say “I’ll get back to you⁣

  •  “Okay, Mr Prospect we’ll be expecting your feedback soon.” Do they ever call back?
  • “Alright, Mrs Prospect, when should we be expecting your call?” Don’t even try this… Lol
  •  “Oh sure, can I schedule a call with you in X days time?”

Those responses are wrong because they simply put you on a lower status.⁣

⁣How to Handle this objection

The truth is, prospects lie a lot. They lie because they’re trying to protect themselves.⁣ “But, from what?” You may ask…⁣

It’s a common thing in the sales process — people don’t like to be sold, but they love to buy.⁣ So, to handle this objection, you need to find a way to discover the truth. A way to know exactly what’s going on in your prospect’s mind.⁣

⁣Best way to respond when clients say “I’ll get back to you”

Here’s a simple but profound way to respond when clients say “I’ll get back to you”:⁣

  • Prospect: I’ll get back to you.⁣
  • You: You know what, Mr Prospect, usually when I hear people say they’ll get back to me, they never did. Let’s get to this; what will it take for you and I to do business today?⁣

This simple question will make your prospect open up to you. You should totally try it in your next prospect meeting.

BONUS response

Or, you could totally decide to take the bull by the horns, and tell it straight to their face:

  • ⁣You know what, Mr/Mrs. Prospect, I’ve been doing this for a long time. Usually, when I hear people say ”I’ll get back to you”, I never hear from them again. You’re just been polite, you don’t want to reject me, isn’t this the case here?⁣ ⁣

Now ask this… What part of the deal don’t you like? Is it the price, the terms, or the money?⁣

⁣This should help you cut off every resistance your prospect has from a making a purchase.⁣

⁣Was this helpful? Leave us a comment below.


Adedolapo Olisa

Adedolapo Olisa

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