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Customer Retention Strategies: A Guide for Small Business Owners

customer retention strategies

Customer retention has become a buzzword for small business owners today as they continue to see how greatly it benefits their business. With a mix of intentional marketing, social media, and brand strategies, you can get customers to stick with your business longer. We can talk all day about how the customer is king but […]

The Importance of User Experience in Customer Relationship Management

UX vs CX, Customer Relationship Management

The primary goal of any business is to generate profits over time and one of the ways this is possible is through effective customer relationship management (CRM). One familiar term in business is user experience and how it has a direct impact on businesses, as it plays a huge role in customer experience, which further […]